Let's face it, the skills required to troubleshoot your mom's email are completely different than those require to fix serious enterprise level problems.
At the enterprise level, the business impact and cost of downtime is also much greater than that of residential users. While this is a well known fact, what is often overlooked is the business impact of slow computers, servers and networking.
If you network fails for an hour a month, you would certainly take action to fix the problem. The truth is, the hidden impact of a slow network or slow equipment can be much worse. If your employees have to wait for applications to open, files to load, emails to send, or a website to open, a delay of 5 to 10 seconds can quickly add up to hours of lost productivity per employee every month.
On top of that, technology is constantly changing. Can VDI or Cloud computing help your organization? How can you best service your remote users? What software will help maximize your profitability? Sometimes the answers are complex. In these tough economic times, businesses don't always have the resources available to make the correct decisions to meet today's needs and plan for their long term growth and prosperity.
You need a service partner that understands this business impact and can help turn ping times into profits.